Supplier Score

What is the Supplier Score?

The Supplier Score is a rating assigned to each provider based on customer reviews and partner complaints. It is calculated per airport, meaning the same company may have different scores depending on the location (IATA code).

How is it Calculated?

The Supplier Score combines:

• No Pick Up (NPU) Score: Weighted at 70%.

• Service Quality Index (SQI) Score: Weighted at 30%.

The Formula:

Supplier Score = (3 x SQI Score) + (7 x NPU Score)

 

Breaking Down the Scores

1. NPU Score:

   • Measures complaints about missed pick-ups.

   • Lower complaint percentages result in higher scores.

2. SQI Score:

   • Reflects formal complaints regarding service quality and customer reviews.

   • Calculated based on reported cases divided by total bookings.

Providers with fewer than 30 bookings display as “New Supplier”.

 

Why it Matters

A high Supplier Score means:

• Greater visibility to customers.

• Increased trust and bookings.

• Recognition for consistent quality.

Having a high supplier score and good prices will result on your account to be recommended:

By maintaining top-notch service and reducing complaints, providers can improve their scores and attract more customers.

For further details or assistance, contact our supply team at [e-mail].